incorrect tracking on their website. uninformed customer service agents. i found out more information myself by contacting the shipper regarding undelivered goods. on 1/12/24 I arranged 3 packages to be shipped from germany to the uk. parcel2go's tracking wrongly says the packages were delivered to the correct final address, but they actually never made it out of germany. 1 of these eventually was returned to a neighbour of the sender. the other 2 have ended up in somewhere called OVERGOOD. i have had to be in regular contact with UPS to get updates and found out that OVERGOOD is their warehouse for 'unclaimed' goods. UPS told me UPS germany needs to be contacted to request a return of these 2 packages to the sender. when i have contacted parcel2go's live chat (the only help contact they have. they don't provide an email or phone number), the agents know nothing about the shipment. i have to provide them the UPS tracking numbers and tell them the situation. why should the customer be the one who is responsible with contacting UPS? the whole purpose of the parcel2go service is to take care of the entire shipping process. an agent i chatted to about this told me they requested an update from UPS and requested an immediate return. when i chatted again to another agent a few days later i found out this had not happened. on their website they have an option to dispute whether the packages were delivered to the correct address. when i clicked on this i got an immediate email telling me this dispute claim was closed because the packages had been delivered to the correct address. so this response was based on their own incorrect tracking. so the dispute process about their incorrect tracking depends on their own incorrect tracking. when i asked about the previous agent requesting a return and update from UPS, the 2nd agent told me yes they had raised a dispute. but this was me, as i have explained above. even with all of the information i provided to simply contact UPS germany to request the 2 packages be returned to sender, the only response is they have opened an investigation which can take 7-14 days. for the investigation the agent requested from me a description of the packages and the contents. so again they had no idea about the shipment. they used a foreign company called jumingo who arranged the shipment. parcel2go should inform them to contact UPS germany and request the return to sender. when i was typing this the agent ended the chat before i could send the message.