I have had a withdrawal request submitted for 16 days now and it has not been approved. It is not for thousands of dollars but it is money that is mine and is now needed for other purposes. I have e-mailed support and Senior Account Managers Daniel Fischer and Andrew Shelby only to be ignored. Support give me the same repetitive robot message about passing on message and getting back to me which never happens. Senior Account Managers were very good at calling every other day for me to deposit money and/or review my trading but have ignored me since my withdrawal request was submitted. DON'T invest with this trading platform. Claim to be top notch.....scammers in my book.