My experience with Urban Natural was great! Quality of the furniture and customer service is awesome. I deducted one star for delivery. The delivery company they are associated with in NJ are okay at best. The delivery guys were in a hurry. They did not want to put the bed together till I forced them as I had paid for white glove delivery. When they started putting it together, they refused to remove their shoes in our home or wear protective covering over their shoes. They just wanted to finish it off and leave. It left a bitter taste unfortunately. The bed itself seems to be of great quality. I hope to use it for years to come.