So disappointed UO used to be such a good company with excellent customer service. However with my latest purchase that hasnt arrived after 10 days my view has changed. Look on trustpilot to see how bad it is now. It’s clear UO are having issues and parcels are not being sent to Royal Mail. Trying to contact customer service is hard especially getting a reply back from an email. Twice have been in contact with customer services and both said different things but having read trustpilot reviews this morning something isn’t right with this company. I will be escalating my complaint and will attempt to get a refund through PayPal because UO isn’t helpful at all. Just be honest with the customer if your having major issues with deliveries.