Customer service is awful! I have ordered two items from the UO-UK website on 28 November, £95 has been taken off my account. An initial delivery date (8 November) with Hermes was sent, even though 'despatched' on 2nd December the Hermes page stated that they were awaiting to receive the parcel. Parcel didn't arrive on the 8th. Checked delivery status again on UO page. The status disappeared. Hermes has the same message saying they are waiting for the parcel to arrive! Have been in touch with UO via email and FB. No reply via email, no reply via messenger. Placed a comment with one of their photos and they gave a standard reply! This business is shambolic! Shame on you taking my money and not bothering to give me my items and good customer service!