Shocking service. I ordered a gift card and paid the extra £5.99 for next day delivery. After four days, chased this up only to be told it hadn't been shipped and didn't know when it would be. Told them this was not acceptable and I should be refunded the next day shipping. Refund was never processed. A week further on, still no gift card. Contacted customer services who again said they didn't know when this was going to be shipped and once again, requested a refund for next day shipping. Still no refund!!
3 years ago
Urban Outfitters has a
2.4
average rating
from
34
reviews
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