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Anonymous
This whole company is a scam, they steal your money. Worst customer service I have ever dealt with. I ordered a furniture item in February 2022 (wardrobe). Biggest mistake ever. The item was of poor quality and defective, so it could not even be assembled properly. I contacted customer service for a refund, first of all, they made me disassemble it and fit it back into the original box which took me hours but that's fine. Item was picked up within the next several days but to this day I DID NOT RECEIVE MY MONEY BACK. It is May! It's been 3 months. I contacted their customer support through the chat several times and all they can give me is empty promises. They have been withholding my money for months, and I don't even believe they'll refund me. It is not just $10, it is $216. Never again I will buy anything from this place.
2 years ago
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Urban Outfitters has a 2.4 average rating from 34 reviews

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