Absolutely discusting, I will never be shopping with these people again, I question their integrity... I have been chasing an order, they told me it had been delivered, it hadn't... So I was concerned it may have got lost in the post... I can't get through to anyone then eventually I do, they tell me my order hasn't been dispatched, so I was relieved today to find I have an email saying my order has been dispatched... But when I try to track my order with the number they have provided... I find the order has been delivered in 2017, telephone Royal Mail and they confirm that this is a very old tracking number...a wrong number. I didn't place the order until November 2018..... Alarm bells are ringing. I would normally say it's most likely human error, but with all the other problems iv had with them, I am slightly worried now. Now going to ring my bank to investigate.... From personal experience I shall avoid this company in the future. Not been a veryy good experience at all.... Xmas present for my daughter, just hope I can obtain a refund, but with not being able to get through to anyone at the customer services by phone or email, I doubt I will have much joy with them...