I bought a £149 chair mid April and by 10th June it was in pieces! Very poorly made - the legs caved in under me - they were glued in by manufacturer. UO refuse to take responsibility. Poorly made and dangerous! UO customer service awful! They are saying it is my fault. I only used chair as a chair - not sure what it is for if not for sitting. . Chair also has all the screws on show so looks ugly and not consistent with style / wood / ratan (they do not show these on the photographs). You have to assemble most of it - not easiest thing. UO refuse to advise on regulatory process to resolve claim, emails just get passed around. You will never see your purchase or money again! Real shame.