Beware this company. I returned goods to them within 14 days. They tried to claim that the return was after 14 days, and provided store credit instead of a refund. Luckily I had tracked the delivery of the item via Royal Mail, and therefore have sufficient proof to commence legal action for recovery of the funds if required. The item itself was of poor quality - I returned it as it was obvious that the zip was cheap and liable to break. Charging £75 of an item made in Turkey, and selling locally for around £20. I would imagine they catch a lot of people out with their "store credit" scam. AVOID AVOID AVOID. UPDATE: Incredibly, despite my highlighting their legal obligations under the Distance Selling regulations, and the promises on their own website to refund (see urbancelebrity.com/retur…), and despite my providing the tracking reference for delivery of the item, the vendor has still refused my request for a refund. My next step is to lodge a claim via Paypal. Very likely they will refund the payment (Visa and Mastercard would with this weight of evidence). In the unlikely event that they don't, I will need to go the small claims court. It is also worth checking the comments on their Facebook page at facebook.com/UrbanCelebr… There are A LOT of disgruntled customers. (Although they seem to keep deleting the comments, strangely enough!)