I have received my package from Ciate London and the bronzer in Palm Island is not included in my package.
I only received the bronzer in South Beach and the highlighter in Starburst in the package.
Also, the highlighter in Starburst shattered and is broken in pieces.
I am very disappointed with my order.
I will be out of town for a weeks and will not be home to accept future packages.
I have been writing emails back and forth with Ciate to try to resolve this issue.
Ciate stated that they do not provide return shipping labels and will be reshipping the the bronzer in Palm Island and highlighter in Starburst.
Again, I do not want the bronzer in Palm Island and highlighter in Starburst to be reshipped. I will be out of the country and will not be home to accept the delivery. Also, I am very unhappy with your customer service and will be returning both the highlighter in Starburst and bronzer in South Beach.
Since it is the company's error, I should not be liable for the return shipping label.
I am requesting a full refund for my order plus the refund for the bronzer in Palm Island, which was not delivered to me.
I will also be filing a chargeback with my credit card.
6 years ago
US Ciate London has a
4.1
average rating
from
3,078
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.