This was my very first purchase from the company. I have been excited for the Jessica Rabbit collection to launch as I collect Jessica items. I purchased the JR eyeshadow palette along with a nail polish. I received my items but the palette had a shadow broken. I contacted the company last week with the info that it came broken. They responded and asked for a picture and said they would replace it once they received the photo. I responded with the photo of the broken palette and asked what else they may need to process the replacement. It has now been over a week and no response AT ALL. I have emailed 4 more times asking for confirmation that they received my email with the photo of the broken palette.... no response. NONE. There are no phone numbers listed on their websites or emails.... so I am now out the money that I spent on the eyeshadow palette and have absolutely NO remedy at all. Avoid this company at all costs, unless you like to be ignored. I have never had such a horrible customer service experience in my life.