Extremely poor customer service. I had originally submitted a very positive review of your company and gave a good rating. I am now revising my review. I am totally dissatisfied with the treatment I have received from your company. I requested to see if I could increase my original advance amount. I called and spoke to the account executive that I had spoke to on previous occasions. He said it should be no problem. This was on a Wednesday. My situation was very time sensitive and I felt needed urgent attention. I waited till Friday and called and got his voice mail. Left a message requesting a call back to see what the status was on my request. No call back.i called again on Monday left voice mail again. No call back. The reason I had requested additional funds was due to the fact my car was impounded. Everyday I was charged storage fees. I never heard back from anyone it was not till almost three weeks later in was informed that I was at my max and could not get additional funds untill there was progress on my case I ended up losing my car because the amount I requested would not have covered the fees from being there three weeks. Now my case has progressed and I made another request so I could get the funds to possibly purchase a new car. I have been with out for almost three months. I have cancer and need to have a way to get to my doctor visits. I was awarded points with and estimated value of per point. I called to speak with someone at us claims to see if I had any options. I called on the toll free line and was directed to the same account executive. The person I talked to tried to get him on the line and he wasn't available but he would have him call me. That was on November 18th. I have not gotten any call back. That's poor customer service in my opinion. I have now started the process of contacting other companies to see what if any buyout or refinance options I have. I feel like if I would have got a response sooner I would have found other means to get my car back. Does it really take that much the to tell you your at your max? I also will say that when and the only time I talked to my account executive I was told it shouldn't be a problem. I don't think that as a customer I was handled the way you should handle a customer. It was also easier to get funding when it wasn't clear if my case was even gonna be in my favor. Now that I have an estimated amount of my award and know the exact points I have been awarded. I can't even get a phone call back. I am a customer but after this a not very happy one. You should have a negative side for your ratings because I wouldn't even give you a zero it would be more like a -5. Please be better to the next guy.