After installing a Hikvision NVR and 8 dome cameras back in 2014 it was time to update the camera looking at the drive to one with improved night vision quality. I used the use-IP online chat facility and received prompt answers to my many questions from Jake. Impressed with that service I felt very confident in then ordering my new camera which was delivered quickly. Communications about the purchase and delivery were prompt and personalised. The camera was a direct drop-in for my older unit and advice had been given about features that would be new to me. The camera is working perfectly - to coin a phrase - the difference is like night and day.