Customer service gave me an additional free month unlimited just by asking when the errors were all my doing for Activation issues I had with device. Ultimately, I will be purchasing all my households devices Plans just because of the no hassle way I was treated and never felt like I had to explain myself. I felt trusted for once. When giving my situation and explaining my story to the representative he never batted an eye or gave me nothing but honest empathy. This is a rare experience for me these days and usually get cut off or belittled to death if not bold faced lied too by representatives that don't care or think everyone trying get one over on them somehow ... Thanks again for being Human US Mobile rep. I needed that today. The network is also the best in my area with Gsm network sim kit. Runs better than ALL the major networks even inside my manufactured home. Great website user interface as well.