Customer service over the years is always 24/7 with all staff very friendly, patient, helpful, will walk me through to do what i need to do, and offer to do it for me if i need help, always polite. I always feel great after talking to them. Never have any phone service problems. I can check my minutes, texts and data remaining online anytime. Bill is every 30 days not calendar days and posts 2 days before new prepaid month service begins. I chose the autopay to my credit card option. I can change my plan online anytime. Love ability to customize plans to fit my needs and at very competitive low prices. Just now adding a family member to be able to end our old expensive land phone ATT service.. Highly recommend.