I have used them several times over the past few years. I'm not sure why I kept going back. This time was the last straw. I paid for the unlimited because I needed the hotspot for working on my laptop. The hotspot did not work, despite multiple chats, emails, and even a phone call from their tech department. My wife's sim card did not work at all, data would never work. After over an hour chat, tech support could not explain why. With this and my history of problems with them, they refused to refund my plan even though I only had it for 1 week and the hotspot never worked. They refunded my wife's plan because it never worked, but refused to refund the Starter Sim fee, even though the sim card never worked. I have lots of other negative experiences of their service never working for unexplainable reasons. I highly recommend for you to avoid and go with a different provider. I will not use them any more and have already found another provider that is just as cheap and both sim cards worked as advertised right out of the box.