Osama was absolutely amazing. He stayed on the line with me, while conferencing with my current carrier (trying to port my number from Total Wireless) for almost 2 hours before the other line dropped. He was an hour past his shift ending yet never rushed me or made me feel guilty. In the end, I am still trying to get my number released from Total Wireless (absolutely the WORST service I have ever experienced) but the service I have received from US Mobile has been incredible. I am so thankful I found this company, every agent I have worked with, via the chat and then Osama on the phone, has been professional, easy to understand, exceptionally polite and generous, and they have made me feel valued. I cannot wait to be free of Total Wireless and to move all four of my lines to US Mobile. Thank you for your AWESOME service and the quality of your staff!!! -Tori :)