We switched to US Mobile from our pricey VZW post-paid plan based on US Mobile’s competitive no-contract pricing and especially after reading lots of Reddit testimonials emphasizing great experiences with their real live support agents. In most phone support situations it is rare enough to get hold of a live agent, let alone one who can actually help you. One of our devices had some bizarre, once-in-a-blue-moon type complications in the transfer of service. We were escalated to upper tier technical support fairly quickly and we experienced some really superb service. The issue we had was an extraordinarily odd and rare problem, nonetheless our assigned agent, Nobel, did everything possible to get things working. He spent about 3 or 4 hours on the phone with me (which I was told was an extremely unusual occurrence, all the usual problems are solved in MUCH less time) Nobel worked through every possible solution with me, well past the designated end of his shift. He immediately called me back the several times we got disconnected or had to power devices off for testing and he remained extremely patient, courteous, and hospitable for the entirety of this saga. The issue was fixed in the end and Nobel comped some free stuff for us for all the trouble. Despite these initial hurdles, I can say we are definitely pleased with our initial experience with US Mobile based on the support we received from Nobel and the rest of the Technical Support team we interacted with.