Samad provided simply outstanding customer service. He restored my visual voicemail after I ported my Pixel 7 from Total Wireless. Turns out this is a problem common to many users of the Pixel 7. Despite my initial cluelessness about what visual voicemail is and how it works, Samad was nonetheless patient with my confusion, and ultimately I had no visual voicemail for a month or so due to my own fault and misunderstanding (and stubbornness). When I called back attempting to re-activate it today, he patiently explained to me the issue until I understood, walked me through steps and re-sets for almost an hour on a landline, and now it works again! Hallelujah. Usually when I call customer service for any large company the representatives are either impatient, incompetent, or both. Samad possesses that rare alchemy of technical expertise, excellent interpersonal skills, and the patience of a saint. Problem resolved. He should get a promotion and a raise. Better yet - he should become a customer service tech consultant for Fortune 500 businesses. I haven't had this level of satisfaction in years.