I am writing to express my deepest gratitude for the excellent and professional service provided me today by your representative Saha Noor. I've had an issue that has been plaguing me since beginning service with US Mobile (on number 316-619-6399) just about two months ago. I first encountered the problem the day I activated service and after two live chats and more than 75 minutes on the phone with another representative, I was left with no solution. I was told my case would be escalated to an advanced team but I never heard back from anyone (as I had been promised). Today, I finally gathered the nerve to dive into this issue yet again and was very lucky to connect with Saha Noor! Saha was very patient as I explained my problem and past efforts to resolve it. She was empathetic and asked excellent probing questions to troubleshoot my service. (To make a very long story short) Saha spent the next 2 hours on the phone with me doing all she could to resolve my problem. All the while I found her to be competent, efficient, friendly and calm . Her attitude stayed positive and upbeat and she never made me feel guilty for taking so much of her time. Unlike the previous representatives I interacted with, Saha FIXED my problem! She then fully tested the fix to ensure the solution was solid and that I would not need to call back again. 🙂 After more than 20 years with Verizon Wireless I admit that prior to today I had started to doubt my move to US Mobile. Thanks to the superior support provided by Saha Noor, I can now say that I am VERY confident I made a great decision! Please thank Miss Noor for her outstanding work today. I encourage you to look to her to mentor others in quality customer care!