Asim Mehmood, “Austin,” was absolutely fantastic, beyond a doubt one of the kindest people I’ve ever talked to, as demonstrated by his calm, patience, clear directions at each step, during a call that was full of unexpected complication as he tried to navigate us through steps on both my NUU F4L phone (which is very user unfriendly) and then using the NUU F4L as a hotspot to do the process on a smartphone I have which is not on US Mobile. My initial request was simple, changing my billing debit card to a new one, and Austin’s initial response was that it would be better I do that myself online, explained kindly. I said, fine, but since I’m autistic and get particularly challenged by some things, could he briefly give me a summary of how I would do this, once I get to the library to get online with one of their computers. In that case, he said, let me help you and we’ll do it together on the phone, and I’ll guide you. And, he said, if we get disconnected I will call you back, and also send you how-to emails in case you end up doing it at the library. In the end, the process failed because the web app wouldn’t take my debit card number in correctly, but I have never enjoyed someone being so clear and helpful step after step through so much complication, and twists and turns including because the NUU phone is rather weird in some ways, and doesn’t allow successful navigation sometimes. In the end, besides feeling really well taken care of, I also learned how I would be able to use my NUU flip phone as a hotspot for my other phone, (which is on another carrier) if I decide to have internet access at home in that manner. (And I got the price of that, so I can consider it.) I never dreamed I’d even even understand what hotspot even really meant, much less to have experienced it and learned how. Again, the was truly the best, and kindest, customer service I have ever experienced. This person is one of the nicest people on the planet, and I hope his talents finding him talking to the people most in need of kindness mixed in with clarity and patience. He's absolutely the best! Oh, and by the way, my call was answered in under 30 seconds.