Samantha in customer service was more than patient with helping me locate my IMEI number, clear cache and cookies on the browser since I was having some issues, then issuing a new password to access my account since the old one wasn't working, and explaining in detail the steps I needed to take to port my number . I am that person that with unfamiliar processes prefers to have my hand held the whole way and essentially she did that without complaining. Although I know I was slow at times, she never made me feel stupid even once. When we lost the call when the port suddenly went through, she called back to answer my last question about international texting. She made me feel like a valued customer and I was so impressed that I actually asked if I could leave feedback!