I needed to transfer my phone # to Red Pocket to get the ACP lower rate. I contacted US Mobile and was pleased with the courteous service in giving me my port out info. That was where the smooth sailing ended. I spent 3 days of HELL trying to get the transfer done. On the third day, after many hours I reached Maheen. After persuading me to tell her the saga ONE LAST time, she helped me initiate a 3 way call with her and Red Pocket. In very short order she learned that Red Pocket had been sending the request to the WRONG cell provider They still refused to send it again for 24 to 48 hours. In the meantime, Maheen found a way to structure a plan for me that was less than Red Pocket was going to charge me under the ACP plan. Maheen is my cell phone Guardian Angel