Its a shame. The customer support of US mobile used to be the best. Apart from the prices it was the only reason why I was with the company, but now it has become just like any other customer service. They shouldn't be advertising the 24/7 customer support anymore they fix it! You used to be able to dial customer support and instantly connect to a live competent person. Now you gotta wait 30 mins! It's ridiculous! And that's not it, the reps that you speak to are also not like they used to be. It's like a completely uninterested person is running it now! Is the company going out of business or what? The combination of the wait time, the incompetent rep I spoke to and the service not working made me port out all my lines. I'll be more than happy to comeback if the things go back to the way they used to be.