Your support team is great! However, your website, trial, and sign up, is shady AF. Let me explain: 1) 2-3 days before my trial expires, you execute a $40/month charge. (unlimited plan). That is 100% shady. 2) I clearly did not want this, so I changed my plan to the $10/month (2GB shareable plan) 3) Somehow your UI created 3 pools of $10 and charged me for that too! More shadiness. This was during my changing the subscription, and expiring the trial. You guys ought to fix this. 4) I frustratingly now had to contact your support team. 5) Without your good support, I would have exited your service immediately, and put in some really really bad reviews across social media. Please take this to heart, I'm sure I'm not the only one that has experienced this. thanks.