Awful to see how US Mobile customer service has degrades day by day. Some time ago you could call and speak to a knowledgeable and friendly "PERSON" nowadays you get the same typical customer service experience that you get everywhere else. It's a far cry from when I started service with this provider about a year ago. I remember when I first called I was struck (positively) by the unconventional customer service I received. I immediately signed up for the service. Now that I called day before yesterday, I encountered the typical and dreadful customer service. As I came to write this review, I noticed that 5 star reviews are written by bots, which confirms my suspicion that some major change has occurred in the company over the past couple of months, that has sent the service downhill. I remember last time I looked all the reviews looked real. It's shameful and misleading to the customer that you are using fake reviews to jack up your rating. It angers me more than I already was.