Not a customer yet but I've been researching cheap phone plans to save some money. Came across US mobile and their plans and offerings look excellent. The website is very informative and gives pretty much all the info that you need. Still I had some questions so used the chat feature to get connected to the help desk. I was connected to Kamil Khan and he was more than helpful to answer all my questions to my complete satisfaction. This made my choice very easy, going ahead and ordering my started kit. Oh, yes the starter kit is free ( you pay for the shipping).