Chat support is the best I have ever encountered. Almost immediate. Abdulah was super helpful. I am pre-disposed to not liking offsore call centers but this company has chosen well. My constructive criticism: bringing your number over is not as straight forward as it should be. If you are currently using Verizon, then you need to ask support for a "fake" IMEI to port it over. Also, make sure that you do not deactivate your Verison account before attempting to port over. Otherwise, the service has been very good, the connectivity is good and the features and price are very good.