I have had such great service with USMOBILE every time I have used the chat with agent option on the website. It’s always almost immediate connection at all different times and everyone is very positive and willing to help with anything they can. Each time I was helped until the issue was resolved and I never leave feeling like more could’ve been done and in fact just the opposite. For instance, last even I spoke with Marvi Mahesar and she took on my entire paragraph of an introduction to several problems I was having. (which all turned out to the phone’s issues By the way) I feel like Marvi would’ve stayed hours if that’s what it took to solve. I also have received my SIM cards very quickly each time they are mailed and they are always, with USMOBILE customer service rep’s assistance, very easy to set up. I would definitely recommend USMOBILE to anyone who appreciates great customer care.