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Stan - Las Vegas
I thought I would have to give up customer service with thinking about a highly discounted service like US Mobile. Yes walk-in stores like ATT and T-Mobile are nice and convenient, but there is a high price to pay for that. Covid-19 has changed everything, and the big carriers customer service has gotten terrible (as more people seek help by phone and they are really not structured for that). Enter this great little-known company 'US Mobile' that provides fantastic service and coverage (just like the big-boys) for under $10/mo. (that's not a typo). Great coverage (they utilize the same towers under sub-contracts), Excellent customer service via Chat or Phone (no walk-in, but today, who cares) and unreal pricing. I just got off the phone with a CS rep who was most helpful in getting another T-Mobile number of mine ported (transferred) over. Great command of the English language and done in 3 minutes. You need to be a bit technical but the grand-kids can take care of the fine points for you, in case like me you're a bit over 30. It's 6AM PDT and I just got off Chat with US Mobile. What a commitment to great customer service. Very (very) highly recommend!!
4 years ago
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US Mobile has a 4.8 average rating from 2,713 reviews

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Alice, Customer Support

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