I had a very bad experience with Patty B, the facility manager who acts like a super boss. If you are going to meet her, work, or rent a unit from her facility, all you can expect are two faces of Patty. The first face is when you visit her office; she smiles, talks to you nicely, and even gives you chocolate. However, right after you step out of her office, she changes her demeanor to that of an arrogant person. I had a driver, Duane, who had a dark skin. Every time he visited the storage as part of our job, Patty B issued fines, complained at every step, and imposed fees without even seeking clarification. This pattern of behavior extended to other workers as well. She made a mistake by charging my card for a "punishment fee" over the phone without a credit card authorization form, even though I explicitly requested one. (See attachments) Subsequently, THEIR bank rejected the charge because she did not charge with right way, yet she claimed that we initiated a chargeback, which is impossible without the full amount being posted on the account. She imposed various types of fees, including late fees and chargeback fees.(See attachment) I would greatly appreciate it if the corporate office takes into account her actions and attitudes towards individuals with dark skin. I believe, with 100% certainty, that I am not the only one who has suffered from her actions. I strongly advise others to STAY AWAY from this facility. However, there two people, names Dan and Jose, they are really professional, decent and great that you would love to work with. Especially Dan is really great worker who deserves the all respect. I think those people would have handle all these without loosing any big tenants.