Been with utility point for a few years and had built a balance of about £150. Moved out of the house 2 weeks ago and they told me all I had to do is close the account and the balance will be paid back to me. I didn’t receive the refund and they said they’ll escalate the matter. I’m still waiting for MY Money back. Their phone lines are closed, you wait for an hour to chat to customer help who just tell you they’ll escalate the matter and I will hear back within five days. Avoid this company like the plague. Next I’m planning to raise a formal complaint with the regulator as it seems like they don’t want to give me my money back. It looks like I’m not alone in this situation.