I left Utility Point Gas on 9th September 2020. Getting the credit balance refunded is like getting blood out of a stone. On 16th October, I received an email from Utility Point saying:-"Good Afternoon, We can confirm we have received the final verified meter readings and we have been able to produce your final bill. Please be advised you are currently in credit by the amount of £138.73 This will be refunded within the next 10 working days. If you have any questions regarding this, please do not hesitate to contact us" On 28th October, 2 days before the 10 working day deadline, I sent a reminder email to Utility Point. "Please note that Friday, 30th October, will be 10 working days since you advised me that my closure credit balance would be refunded to me. Please ensure that the refund is paid by that deadline. It is now 7 weeks since I transferred my energy to a new provider. Please note that if the refund is not paid to me by this Friday, I will be making a claim for the automatic £30 compensation due from you under the February 2020 Ofgem ruling" On Friday, 30th October, I received an acknowledgement email saying:- "I have now escalated this query to my managers in order to chase your refund. I am very sorry for this delay" On Sunday, 1st November, I sent an email to Utility Point saying:- "As you will see in the email trail below, you undertook to refund £138.73 within 10 working days of the final bill date of Friday,16th October. Despite a reminder sent on Wednesday, 28th October - you have failed to refund my money in the time laid down by the regulator. This has now triggered an automatic £30 penalty in accordance with the February 2020 Ofgem ruling which means that the refund due is now £168.73. This email will start your internal complaints procedure. I give you a further 10 working days to send me this refund, either by cheque or as a direct bank account credit. If this refund is not received by close of business on Friday, 13th November, I will be commencing court proceedings to recover my loss and will be making a formal complaint to Ofgem and engaging the services of the Energy Ombudsman" On 5th November, I received this acknowledgement:- "Good morning Mr Baynes Thanks for your email. I apologise that your refund still has not been processed. I have forwarded this on to our payments team. Warmest Regards James, Utility Point Ltd" We'll see if the refund does arrive by Friday 13th November but I have my doubts and a claim through the HM Gov Small Claims Court will otherwise be submitted that evening.