AVOID AT ALL COSTS! This company owes me £538 in credit, after I switched suppliers. I was promised a refund within 10 days but I received nothing, my emails have been fobbed off and now they simply ignore them. It seems from the numerous bad reviews I have read about U.P that many others are being treated the same as me. I think this is a dreadful company. Their MO seems to be to increase direct debits where it is not necessary, amass a huge credit and when you leave fail to give back the money when you ask, this is certainly my experience. Do not be fooled by the friendly "I hope you are well' emails, they really don't care. Don't waste time trying to contact them and get a reasoned response, simply send a letter of complaint and start the Ombudsman process, it will take time but looking at the reviews it is the only way they will pay you back. It is now a point of principle for me and I absolutely intend on taking this through the whole Ombudsman process and courts if necessary until I get my money back. I am surprised they are not worried about the bad publicity. The WORST company ever. IT IS NOT YOUR MONEY Utility Point, give it back!!