The process of switching to Utility Point was easy and the tariff was good value. However, it went sharply downhill from there. I lost my job and had to move out of my flat. I e-mailed Utility Point who (mistakenly) told me I had to pay exit fees to get out of my contract. In my case, I didn't. They ignored my request to speak to someone. After weeks of e-mails shooting back and forth, I eventually got a call to confirm they were wrong and provide an apology. I thought that would fix things, but since then they have failed to contact the remaining tenant about a new quote. Despite knowing I was leaving three to four months ago. They have sat on my final bill refund for over three weeks. They are unwilling to tell me when they can pay me. I cannot reach them on the phone, have difficulty getting an agent on an online chat and wait an average of a week to get a reply to an e-mail. Their customer team has been unresponsive, unhelpful, uncooperative and have provided false information. Please do yourselves a favour - do not do business with this company. They are truly awful.