Hi, I've an overdeduction of £568 and the reason is estimate vs actual reading. I've sent an analysis based on my current contract charges and rates. and Instead of a getting a response on my actual query they have replied on furture rates and the date when I joined. They completely ignore my overpayment query. UP sent an office in Spet 18 and since then my meter reading has gone up by 4x-15x. I've been waiting on call for 44+ minutes and then the call was disconnected. I am planning to go FInancial ombudsman to make them aware of this. Just because you guys have access to my DD that doesn't mean you can deduct any amount from my account. You should charge on the basis of units consume. My house hold members have reduced from 5 to 3 and meter reading post officer visit have gone 10x. - 09/02/21 Had a call with there rep. and now they are trapping me in engineer charges if the fault is not proven. Obviosuly, the fault will not be proven because the company that tempered my meter will never going to accept there is a fault. In oct 18 visit your specific purpose to send someone was that my meter reading was low.I was with Npower for 4 years they never sent anyone to audit meter reading. and since that guy visited my electricity usage per day has gone up from 31kw to 133kw. They have already stolen the money from my account and now they want to blackmail further that if I renew my contract only then the review of prior bills will take place. Also if you don't trust your customer why don't install smart meters or build an app that upload pictures of the meters rather than sending your enigneer to temper customer's meter. If I stay then they overcharge if I don't they want review prior bills.. STAY AWAY FROM THESE SCAMMERS. THEY OFFER THE CHEAPES UNIT RATE BUT YOU WILL END UP PAY 5x more. Meter readings for other customers to see after the visit in oct 18: Date Reading Monthly 07/02/2021 23408 2713 17/10/2020 20695 1156 22/08/2020 19539 3484 11/04/2020 16055 779 16/01/2020 15276 3215 30/09/2019 12061 1284 22/04/2019 10777 1493 13/01/2019 9284 1026 07/11/2018 8258 289 07/10/2018 7969 232 09/09/2018 7737 237 10/08/2018 7500 243 08/07/2018 7257 354 10/06/2018 6903 0