The most shambolic company I have had the misfortune to deal with to date. They encourage you to overpay and build a high credit balance on the account but like others on here I’ve just discovered that getting a refund from them is like pulling teeth. I’ve had to cancel my direct debit until credit balance is used up and will now escalate things to the Ombudsman. Don’t be fooled by offers of cheap prices and empty promises as you will regret ever being involved with this company. Ofgem should be ashamed of themselves by issuing licences to companies like this who are disingenuous at best