Liked them at first, however after 1 year they snuck me onto a new expensive plan I had never agreed to, by default because I didn’t arrange to select a new plan. I had assumed the same plan I was on would continue if I didn’t call them. The only time the new plan was mentioned was buried on the 5th page of a pdf attached to a single email. At no point was I asked to agree or confirm that I was even aware this would happen or that I was willing to pay the new high prices, which is verging on fraud. Because the bills are paid automatically at a fixed rate not the actual billing amount, it took a couple months before I even checked my latest bill and could so easily have been longer. When I found out I complained but Utility Point weren’t apologetic and said all I could do was change plan. I changed provider. When the change was initiated, UP objected to the transfer because the account had outstanding payments to be made. This isn’t how it’s meant to work - a utility company can’t force you to keep using and paying them because of past amounts owed. The transfer across should have gone ahead and a final bill been issued. It took UP 3 months to issue a final bill. One month after the transfer request (and payment of all outstanding charges) I called UP to ask why I was still receiving bills and requests for readings. The transfer still hadn’t gone through and meanwhile they were racking up new charges. They said the account had been closed and a final bill would be issued. I discovered 6 weeks later my account was still with UP and they were still charging me at the inflated rates of the plan I never agreed to. I again paid all outstanding charges because I wanted to be rid of them. However now a month later I am still getting requests for a payment that was already made and calls from a debt collector. This surpasses negligence. At this stage I am very tempted to take them to court for unjustified enrichment and under the Consumer Contract Regulations. I will definitely be reporting them to Ofgem. Please avoid.