DO NOT DO BUSINESS WITH THIS DEN OF THIEVES! On the 19th June I switched successfully to another provider. I finally got my final statement at the end of July saying I was £146 in credit. I waiting the 10 working days that is the Ofgem standard and rang them on 19th August to chase my refund. I was told that it was just waiting to be processed and would take another 10 working days and the lady confirmed I would then have my £146. I then queried why only £146 as they had missed their window and now owed me compensation of £30. She then admitted it would be £176. Fast forward 10 working days and I called again on 3rd September to be told my refund would be escalated by a manager and I would have it the following week. At this point I also asked for a formal complaint to be raised. I rang again today 13th September as still no money. Was told by the call handler that there was nothing he could do as it was with the laughably titled 'customer care team'. I asked to be put through to them only to be told they don't accept calls! A complaints team that won't take calls is ridiculous! So I asked to speak to a manager and was told that would take 5 days!! This company has all the customer service ability of a used teabag. AVOID AT ALL COSTS!