Absolute joke of a company, been waiting over 2 months for a refund that was going to be used for Christmas.... phoned them around 8 times and its been escalated 3 times to managers but still no sign of refund. Contacted ofgem who said they cant do anything until 8 weeks has passed once ive complained, only officially complained a week ago so another 7 weeks till they will get involved. They are very cheap but for the sakes of times like these where its impossible to get your own money back id pay that little bit more to go with a decent company. Im worried that this company is going bust so all of us will lose out on our credit, im cancelling my direct debit so they are forced to use my £200 credit balance......... frustration isnt the word with this 'company'