I moved away from Utility Point recently, the new provider gave them our final meter readings on the first week of February. I have tried to contact Utility Point several times to get an update on my refund as the account was in over £300 credit but struggled to get through. I finally reached them on the first week of March and it turned out they hadn't even closed my account. I asked why, their response "we have only just received meter readings from your new provider", when I challenged this it transpired, they actually received them on the 3rd February. So they had not done anything for a month, until today when I finally got through. They are now saying they have issued a refund and it will take 28 WORKING DAYS, I have already waited one month. An absolute joke, avoid at all costs, once they have your money, make it near impossible for you to get it back.