Salesman was very quick to give me a quote and promised as I had no heating or hot water, that said boiler would be 'installed within a week'. I waited in for a whole day for a surveyor to come and survey - this was a no-show. Numerous telephone calls got me nowhere. This was rebooked for a week later with no explanation. By now I had been without heating or hot water for two weeks. I waited in another full day - finally after half a dozen telephone calls to the office with frequent apologies that someone was 'on their way', someone finally turned up at 7.30 pm that night - but only after I had threatened to take my business elsewhere. My boiler was finally installed later that week. The installers did a good job - within a day. However, they had to return three days later (after the weekend) to fit a magnafilter which was not on the van... I am waiting again for somebody to come from this completely inept company to 'assess' the boiler and finish off the electrics. DO NOT USE THIS INEPT COMPANY. I have never dealt with a company so inept in my life. The office does not seem to have a clue what is happening on the ground. AVOID