I made the mistake of applying for a grant, for a new boiler which was successful and this is where the problems started. I didn't hear anything from Valley, so I rang them and was told that they were coming on 15/12/2016. Result,or so I thought, they turned up as expected, started the work finished after about 4 hours and I could not believe the mess they left, boiler is situated in cupboard at end of bathroom and bathroom floor was covered in mud and in the cupboard,not one bit of brick dust was cleared up. That was the installation day. I had no thermostat fitted and had to wait until the tenth of January for it to be done,after making ten phone calls and never having one returned. In the meantime I received aLPG bill for £500 pounds due to boiler not cutting out. Wireless wi-fi not working properly, so now am waiting for electrician to return. I am disabled and this is very stressful. AVOID