We had the Valiant boiler installation this time three years ago, the installation was proffesional and swift. However the after sales service is beyond very poor but we thought we would use the company that carried out the installation for any required repairs and the annual services to ensure we do not lose the ten year parts and labour warranty. Nothing but problems with the aftersales service since it has been fitted, to top it all we had booked an engineer to attend this afternoon to carry out its third annual service and a fault on the portable thermostat that talks to the boiler ( we had contacted the office and reported this some three weeks ago ). The engineer did not turn up and on us contacting the office to find out what's happening we were told that the engineer might not turn up as they are busy. Don't you think it would be good to have a phone call seeing as we stayed in from 12 noon on the day ( we both work full time ) This company really need to look at the customer service