Our overall experience of Valley heating Services has been good albeit after a few hiccups. On the appointed day a dynamic young team drove down from Sheffield to our home in Wales. Ours was a challenging task as we are on three floors and they had to work on scaffolding to insert the flue. It was Jason, Sean and Stephanie. When they arrived they hit the ground running and worked solidly without a real break until the boiler was installed and up and running. We kept them readily supplied with tea; coffee, biscuits, sandwiches and cakes. They ate on the hoof and worked for seven hours. They protected our wooden floors with a special floor covering and cleaned up after themselves with a vacuum cleaner before they left. At the end of the installation they were exhausted but one of the pipes sprung a leak. Jason found the leak and repaired it. They left us with a neatly installed boiler in full working order with the minimum of disruption. Obviously there's always going to be some level of disruption and mess. Installing a new boiler is always a major event. So it's a good idea to prepare as well you can for the engineers. Well done Jason and the Argonauts! You did a great job. Lack of communication at Valley heating was extremely frustrating at first but as time went on they got better. The electrician arrived a week later and wired the thermostat in. Our latest challenge is trying to set the correct time on the SALUS thermostat. If you have problems go to the SALUS tech help desk and they will talk you through it over the phone. There is also a video workshop by Bardsley plumbers on YouTube. Bonne Chance!!