I have tried to arrange my first year service with your company and on three arranged dates the engineer has not turned up and for the most part I have been left here waiting until late afternoon until I finally contacted your office. On the third occasion I did find out by lunchtime that the engineer wasn't going to get here. I have now put three days aside out of my busy schedule for this. I have written to the Managing director and had no reply and have have asked to be put through to customer services who were allegedly busy. They were contacted by one of your employees to contact me but nothing. No reply from your MD and no contact with your customer services/complaints department. My fourth day is booked for the service. I don't hold out any hopes of someone turning up!!! What more can I say. Totally frustrated and very annoyed that the engineer has ben unable to attend on the dates scheduled. apparently your company said he wasn't answering to their calls. I cannot believe e that someone working in this situation didn't have a mobile contact. What would have happened in an emergency situation Am considering going on social media to talk about my experience.