Our heating wouldn’t come on so we rang valley heating who installed our boiler three years ago. The engineer didn’t arrive when were told he would and when we rang to find out where he was we were told that they would try to find him! The engineer finally rang said he was on his way and asked what the problem was we explained we had no heating and the thermostat wasn’t working. When he came he told us we needed new batteries he changed them and that was it sorted. He could have asked me if I had changed the batteries over the phone (we had no idea that we had to change the batteries) we were then charged £72 how can that be justified? The woman on the phone when we rang and questioned it said it was standard call out charge,we have recently paid that amount for a service no mention of the batteries and what do if the heating didn’t come on. Our friends had the same boiler installed but each time they have it serviced the engineer always reminds them about the batteries. We only found this out when we were telling them about the extortionate charge for something that could be resolved over the phone. Be warned give valley heating a wide berth, not only that but on two occasions when we have had a service they have kept sending us bills when we had already paid.