very bad experience. was planning to buy another phone from them, but now no way! not very helpful at all. my parcel is lost and the customer service team told me to call Hermes and locate the item. i said why should i chase up a parcel, that's the retailers job not mine. Hermes is in contract with VB not with me! ....she didn't respond any further. they don't want to help. and they don't treat lost parcel as an priority. i am still waiting for my money. i called the number on the web and they said they are based in Philipines not uk. that's a misleading information they have on the web. ii find this company not legit at all.