Website clearly stated free delivery in the UK, even in the small print. On ordering small item in size and weight, £10 was added to the cost for delivery. On taking this up by phone and email the company simply refused to address the issue, providing a standard corporate response which did not answer the question why the charge had been levied or offer to refund this charge. On that basis alone and on principle I will not buy from them again and could not recommend them. Poor customer service combined with, at the very least, misleading advertising are not a good recipe for trust. If this company was based in the UK I would have referred them to trading standards and used UK legislation to redeem the delivery charge. I have no problem in paying a delivery charge if a website clearly states it rates, I can then make an informed judgement as to the overall cost, but to advertise one thing and then do the opposite and refuse to engage in any meaningful communication about this is unacceptable.